Until when can I cancel the move ?
You can cancel until the day before. If you wish to cancel, please inform us by email as soon as possible.
How do I pay ?
We only accept cash. The payment must be done on the day you move, before you start loading the car.
Will the mover speak English ?
Yes, all our movers are fluent in English.
What happens if we are not done moving at 5pm ?
If you are not done but close to it, the mover will help unload everything quickly and drop it in front of your house / the lift of your building.
If it seems like it is going to take much more time, you can whether ask for a time extension (2000¥ per hour) or book a second day at a reduced price.
Can I smoke in the car ?
No. However, you can request a short break to smoke.
How will the mover help me ?
The mover will help you carry your suitcases, cartons and furniture from your apartment to the vehicle.
Please note that the mover will not :
- Pack your stuff for you.
- Transport your pieces of furniture (sofa, table, etc) alone.
- Take apart your pieces of furniture such as bookshelves.
I submitted the contact form a few days ago but haven’t got any reply.
If you haven’t received a reply within 3 working days, we may not have received your form due to technical problems. In this case, please send us an email at : firstname.lastname@example.org