Terms of use

Definitions

The mover is the person employed by Mover in Kansai.
The client is the person who books Mover in Kansai’s services for a specific day.
The client’s stuff is all the suitcases, cartons, pieces of furnitures and other item that the client desires to transport for an accommodation to another.
The vehicle is the means used by the mover to tranport the client’s stuff.

Provided by Mover in Kansai

  • A vehicle according to what is written in the description of the service.
  • Gas and highway tolls.
  • An English speaking mover that will drive the vehicle, in good health condition and able to help transport furniture.
  • Seating in the van for up to 2 passengers.

Not provided by Mover in Kansai

  • Cardboard boxes.

Required from the client

  • Everything must be ready and packed when the mover arrives.
  • The client must make sure before the move that all their stuff doesn’t exceed the dimensions of the inside of the vehicle. In case a piece of furniture exceeds this dimensions, it will not be transported and there will be no refund.
  • The client must pay the price for the service as soon as the mover arrives. The vehicle shall not be loaded before the mover receives the payment.
  • The price of the move cannot be negotiated on the day of the move. Price negotiations must be done beforehand.
  • If the client wishes to move bulky and heavy things, Mover in Kansai is in their right to demand that the client books an additional mover. In such case, the normal fares of an additional mover will be applied.
  • The client must behave properly in presence of the mover. If the client talks to the mover in a rude manner or shows behavior deemed innapropriate, the mover is allowed to unload the vehicle anywhere and leave. In such a case, there will be no refunding, no matter if the move has been carried out entirely or not.
  • The client shall not smoke inside the vehicle. In case the client has an urgent need to smoke, they may require the mover to make a brief stop somewhere. However, in case the mover cannot find a place to stop the vehicle safely, they may refuse to make the brief stop.
  • Transportation of drugs is strictly prohibited. If our mover finds out you are carrying drugs, the move will be immediately cancelled (not refundable) and you will be reported to the police.

How the standard service works

  • The client contacts Mover in Kansai through this website.
  • The client tells Mover in Kansai what day they want to transport their stuff, and from where to where. The client also informs Mover in Kansai of what additional services they might need (additional round-trip, additional mover to help, etc). Then, Mover in Kansai and the client agree on a price to deliver that service.
  • The mover arrives between 9 and 10am at the client’s accommodation on the agreed day.
  • The mover receives the payment from the client, in cash.
  • The mover and client carry the client’s stuff together from the accommodation to the vehicle.
  • The mover drives the vehicle to the place the client wishes to transport their stuff to.
  • The mover helps the client unload the vehicle.
  • If the client took the ‘additional round-trip’ option, the mover and the client go back to the first place and load the remaining stuff in the vehicle. Then, the mover drives back to the destination.
  • At 5pm at most, the mover is free to live. If the move is done before that, there will be no refund for the remaining hours.
  • In case the client wishes the mover to remain after 5pm, each additional hour begun will be charged 2000¥. The payment must be done before the hour starts.
  • At 9pm, the mover is free to leave regardless of the completion of the move.

How the express service works

  • The client contacts Mover in Kansai through this website.
  • The client tells Mover in Kansai what day and what time they want to transport their stuff, and from where to where. The client also informs Mover in Kansai of what additional services they might need (additional round-trip, additional mover to help, etc). Then, Mover in Kansai and the client agree on a price to deliver that service.
  • The mover arrives at the client’s accommodation on the agreed day and time.
  • The mover receives the payment from the client, in cash.
  • The mover and client carry the client’s stuff together from the accommodation to the vehicle.
  • The mover drives the vehicle to the place the client wishes to transport their stuff to.
  • The mover helps the client unload the vehicle. One and a half hour after the mover received the payment, the mover is free to live.
  • In case the client wishes the mover to remain after the one and a half hour, each additional hour begun will be charged 2000¥. The payment must be done before the hour starts.
  • At 9pm, the mover is free to leave regardless of the completion of the move.